Advice from Real Teachers Series
We’ve all been there, so if this happens to you, don’t be caught off guard! Imagine that a parent of one of your students accosts you in your classroom or in the hallway after school and begins verbally attacking you … and you are so stunned that you just stand there, completely tongue-tied! You know you shouldn’t allow another adult to speak to you in such a disrespectful way, but you have no idea how to respond in a professional manner or how to prevent it from happening again.
A few weeks ago I posted a question on Facebook that had been submitted by “Lynn,” a new teacher who wanted to know how to handle this situation. Here’s what she wrote:
“The parent of two of my students is being completely inappropriate in her communication with me. She is harassing, called me names, and cussed. She questions every grade given to her children and takes it upon herself to tell me how to teach. She is also a teacher at another school district. Did I mention that this is a private Catholic school? I am getting very little support from my principal, but my mentor teacher is very supportive. Any suggestions on how to get this parent to back off? I am a first year teacher, and I have been told she causes a problem every year with one teacher or another. What can you do when administration will not put a stop to harassing parents?”
When I shared Lynn’s question with the followers of Teaching Resources, I knew that it was a tough one, and I wondered if anyone would be able to offer helpful advice. So I was astounded to see that over 140 fellow educators responded with some terrific and very detailed suggestions! You can read her question and all the suggestions here on Facebook. Normally I shared 15 or 20 ideas here on my blog, but there were so many suggestions that were filled with helpful details that I’m only going to share three examples and you can read the others on your own.
Reading Lynn’s question and the advice from other teachers reminded me of a similar situation that happened a few years after I started teaching. A parent came to see me after school to discuss some concerns, and she immediately began speaking to me in a completely inappropriate manner. She had never even visited my classroom, yet she began attacking my teaching methods, my classroom management style, my grading policies, and she just went on and on! I had been taught to treat others with respect, and I had no idea how to defend myself against her verbal abuse. I stayed calm while she was there, but when she finally left I broke down and cried! It wasn’t that I felt I had done anything wrong; I was upset with myself that I couldn’t figure out a way to stop her verbal abuse and I just took it. When I later told my husband about the incident and how helpless I felt, he said, “Why didn’t you just get up and walk out on her?” I was shocked and replied, “What? I couldn’t just walk out and leave her in my classroom!” To which he responded, “Why not? You shouldn’t let her talk to you that way. If it happens again and she won’t leave, just walk out and go find an administrator.”
As you might have guessed, it did happen again, but this time I was ready. First, I talked to her as calmly and politely as I could, hoping that I could reason with her and diffuse the situation. But when that didn’t work and I had had enough of her verbal abuse, I stood up and said, “I’m sorry, but it seems that we don’t agree about these issues. We need to reschedule our conference for a time when an administrator can meet with us.”
The woman did not take the hint that it was time for her to leave and she continued talking to me in an extremely disrespectful manner. So I did exactly what my husband advised me to do, and I walked out. As I was leaving, I turned to look at her and saw that she was dumbfounded! She couldn’t believe that I would walk out when she wasn’t finished blasting me. She yelled, “I’m going to talk to the principal about this!” To which I calmly replied, “That’s exactly where I’m headed and you are welcome to come along.” I did talk to the principal, but (not surprisingly) the parent didn’t join us. She did talk to him later, but he backed me and stood up to her. Even though the situation was difficult for me, I was proud of myself for first keeping calm and trying to reason with her, and then leaving the room when it was clear that she would not stop her verbal abuse. I didn’t have any more problems with that parent the rest of the year, but I was careful not to talk with her alone.
Have you ever had this situation or something similar happen to you? If so, how did you handle it? If it ever happened again, would you handle it differently? Why?
I’m not advising you to handle a situation like this the way I did because you have to do what feels right to you. However, it’s a good idea to think ahead to how you might act if something like this did happen to you. Be sure to read the responses to Lynn’s question because the educators who responded shared some terrific strategies. If you’re a new teacher, ask your mentor or consult other teachers to find out how they would handle a disrespectful parent.
Do you have a teacher question for the followers of the Teaching Resources Facebook page? If so, click over to this Google Doc form where you can submit your question. I’m not able to share them all, but be sure you to follow my Facebook page so you’ll see the responses if I share yours. Also, if you see a question pop up in your Facebook feed that you can answer, please jump in and share your expertise! Your helpful advice might save the day for a teacher who is frustrated or discouraged. Together we can make a difference!